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Reviews (1)

Unreliable and questionable customer service

I used the free delivery option only I didn't see the small print which says they will sit on your order for up to 5 days before dispatching it. When I rang up after 4 days as it hadn't been despatched this was pointed out to me so I prepared myself to wait for another 5 days. 5 days later nothing had arrived and I was no longer able to get into my account! I rang customer services who said my order still had not been dispatched!!!
I'd guess that perhaps someone didn't like me complaining or perhaps I'm being paranoid. Needless to say, I want a reliable company - in the time it took this company to screw up a £3.50 order I had TWO deliveries of cat food from another supplier.

29 January 2013

Reply from

Dear Pac2013,

We are truly very sorry to hear about this unfortunate, and unusual, experience with your order. Kindly email us your order number to and we will chase the matter up immediately.

Kindest regards,

Pac2013´s profile

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United Kingdom