FloraQueen

Good customer service but email updates could be better

I decided to send my mum flowers - I am in Canada, she is in Luxembourg - as she had to have a small operation.
I initially put the wrong date for delivery in and only realised after confirming my order. I immediately used the email form to request that they order date be updated and they responded extremely quickly and fixed it straight away which was great.
However, my mum was out when they tried to deliver the flowers (obviously not their fault) and I didn't get an email update to say they had attempted delivery which would have been nice. The flowers were delivered on the next working day and I did get replies to my enquiry emails then too.