All About Underlay

Good Price and service, but damaged goods on delivery :(

The company itself provide all the products at a good price (not very beatable) and the customer services team came across friendly and very informative in regards to the advice they provided me.

After a few email queries and then over the phone, I placed my order for a few Tredaire Dreamwalk underlays and a roll of Durelay Treadmore for the staircases and landing.

The delivery came today (within 2 days of order) which is very good, but sadly 3 of the Dreamwalk rolls came damaged with rips in the first layer of the rolls and damaged edges. Whilst this underlay itself is of PU foam, I wish the goods were handled with actual care as fragile goods.

Needless to say, I had to reject the acceptance of the delivery, but managed to get onto the phone with the company and they are organising to re-send the goods. Lets hope this time the goods come with no damage and in good condition.

UPDATE - Tuffnells messed up the delivery of the re-sent goods. Once this was sorted out, got the underlay and the carpet fitters have laid it all down with the carpet and the Trediare Dreamwalk feels very comfortable and nice. The Duralay Treadmore on the stair case and landing give a secure feel, which is exactly what I wanted.

Thank you, but please consider using an alternative delivery firm.

29 January 2013

Reply from AllAboutUnderlay.co.uk

Apologies for the condition you received you goods. All our packages are inspected before they leave and it appears that the damages was done whilst in transport. We have raised this with the courier we use.