I called to ask a question about a product, got one of the staff members on the phone who told me all about it. I pointed out something missing on the web site and within the hour it was there on the the updated site, ready to order. I ordered the adapter to load the new capsules into the naked portafilter I already have, plus a stock of capsules, plus some green beans. This morning I got mail from the parcel service predicting when they would arrive and sure enough it was handed to me at my door. Very pleasant!
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