I ordered a phone on contract, they sent me the wrong phone (same model but worse spec) and after a couple of days arguing over what was the problem (on the two documents they said I had 2 different phones, both were wrong) they agreed to swap it for a slightly better model, all good so far. I then had to wait 3 weeks for the phone (didn't know when they would get it in stock), we recieved the phone and then got a letter from orange saying that we hadn't paid them for the contract and they threatened to cut us off, it turns out that p4u forgot to tell them our bank details for payment.
The phone then went wrong (screen stopped working) they agreed to replace it FOC (as they should) however they would have to send it off as because of the above swap they couldn't do it in store??????
In all we were probably unlucky with all of the problems we have had however whilst their customer service has been professional you often feel that you are speaking to someone with little knowledge and that it takes you a long time to actually get anywhere. However they are cheaper than most other places .
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