I wanted to buy an XT AND an SLX brakeset for my 2 bikes but your sales staffs refusal to offer me the extra on-line discounts over the phone lost you a £340 sale! I was laid up at home and unable to access the internet and as I`ve prev bought stuff from Merlin over the phone at full discount didn`t think there would be any issues-wrong....Sorry guys but I got my brakesets from [Link]- and cheaper too.You need to be more flexible withl phone customers especially in this current economic climate.
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