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Reviews (2)

DPD UK

What's the point of booking delivery to neighbour when you don't?

I received txt notification of a parcel due for delivery to me today but knowing I would not be in to sign for it I used your online facility early this morning to have it delivered to my neighbour instead. I duly received confirmation via your website that the parcel would be delivered to my neighbour so all was well.
Got in tonight at approx 5:15pm and called round to neighbour to collect the parcel to be told that it hadn't arrived, came back to find one of your "sorry we missed you" cards in my letterbox!
So, what's the point of going to your website to change delivery to my neighbour [because I won't be in] and receiving confirmation of same when the driver attempts to deliver to my address, receives no answer but fails to deliver to my neighbour as arranged?
I've now elected to have the parcel left "in a safe place" as my neighbour is now just as brassed off as I am.

22 January 2014

Reply from DPD UK

I'm really sorry to hear about this issue. Having looked into this, I can see that we have your "leave in safe place" option logged in our records and the driver should arrive between around 14:28 and 15:28 today.

Let me know how you get on. You can also drop a note to socialmedia@dpd.co.uk if you need any assistance.

Cheers,

Bobby.

PharmplexDirect

Another first rate purchase.

Another easy shopping experience, orders have always arrived on time and very well packed.

09 April 2013

Reply from Pharmplexdirect

Thank you for the review

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