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Hermes Europe

Mendacious muppets?

Ordered a 27" monitor/smart tv from Amazon on 14/12/2012 with estimated delivery of one to two months.
Dispatch confirmation email received on 21/01/2013 with estimated delivery 23/01/2013. Courier Hermes, tracking reference number 8921031032268441.
Tracked item on both Hermes and Amazon sites (details below).
At home at the time of the supposed delivery attempt on 23/01/2013 at 8:30. No knock; no doorbell; no drop card; no call to land line or mobile; no SMS; nothing.
On 25/01/2013 received email from Amazon informing me that the Hermes website lists the status of the package as follows: "Unfortunately this parcel is being returned to yourselves due to the customer refusing to accept the item when delivery was attempted.". Surprising as I had had no opportunity to refuse delivery!
Asked Amazon for an explanation, especially about the "Not Delivered - Large Item" and for evidence that I had refused delivery. However, didn't get much back except polite apologies.
Amazon to provide a refund on receipt of the original item at their Fulfilment Centre and suggested that I reorder. Helpfully, Amazon told me "At the moment, we can't promise you that your future orders won't be sent via Hermes". Delivery estimate one to two months again.
After a few more email exchanges Amazon agreed to send the new one using a professional next-day courier at no extra cost.
Still concerned that Hermes are so disorganized or dishonest that they falsely reported that I refused delivery.
My guess is that Hermes were unable (or couldn't be arsed?) to complete the final leg of the delivery from Newmarket to Cambridge. Maybe too big for the boot of the delivery driver's car?
Very frustrating that the item I ordered came so close to being delivered! As it is, I will be waiting for another month or two.

Date Time Status
24/01/2013 12:28 Returned To Sender
24/01/2013 09:55 Delayed at Depot
23/01/2013 08:30 Not Delivered - Large Item
23/01/2013 08:30 Courier Received
23/01/2013 04:32 Out For Delivery To Courier
22/01/2013 09:17 Hub Sorter Receipt Scan
22/01/2013 06:08 Order Generated

Date Time Location Event Details
24 Jan 2013 12:28:00 PM Newmarket Depot Returned to seller
24 Jan 2013 09:55:00 AM Newmarket Depot Problem resolved and shipment is in transit
23 Jan 2013 08:30:00 AM --- Delivery attempted
23 Jan 2013 08:30:00 AM --- Out for delivery
23 Jan 2013 07:34:00 AM Newmarket Depot Problem resolved and shipment is in transit
23 Jan 2013 04:32:00 AM Newmarket Depot Out for delivery
22 Jan 2013 11:59:00 PM Newmarket Depot Arrival Scan
22 Jan 2013 09:18:00 AM Nuneaton Hub Departure Scan
22 Jan 2013 09:17:00 AM Nuneaton Hub Arrival Scan
21 Jan 2013 09:16:31 PM Crymlyn Burrows Swansea UK Order has been handed over to the carrier and is in transit

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John Connett
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United Kingdom

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