Ordered item on 7th January, payment was immediately taken from my card and order confirmation estimated delivery date to be around 17th January. No sign of delivery on 17th. Patiently waited and then sent email querying where my item was on 23rd, received a one line response advising me it will take 5 days to open a case with delivery company. Email response signed with no name just "customer care agent". delivery still hasn't arrived, now 8 days late with no follow up communication.
It's understandable that occasionally items can get delayed or lost in transit, but in these situations cases should be handled with a far better level of customer service and follow up communication then just a template 'fob off' email response with no further contact.
Will not be using this website again and will be strongly recommending others against using it too.
Jack Healy found this review useful
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