4Stars is generous because most of the time PBK are 4 stars but when they are not.... they are 1star at best.
Really good offers and the website is swift, modern and well laid out.
The payment and dispatch of items is quick and delivery is free but sadly the
courier they use is Yodel. I had to constantly badger PBK to get my goods resent to me when Yodel delivered my packages to completely wrong address and obtained signatures that are clearly not mine.. 28 days plus waiting and I did all the calling and emailing to get satisfaction.
Every delivery since then has been perfect but it ruined an Xmas gift for me. Someone else still has the original goods and I never got a proper apology from either Yodel who insist I got the goods or PBK who reluctantly resent goods after I spoke to loads and loads of their customer service reps.
They do great product at great prices. Always in the right ball park pricing wise.
The range is good too and the customer service I have received so far is excellent.
When I had to return something the process was straightforward enough and the refund processed asap.
I hope this high standard remains as the company grows.
I would shop with them again and recommend them to a friend.
They do a great range and deliver quickly.
I have used them for ages on and off and although buying clothing online for cycling is a bit hit and miss DHB is very easy to work out size wise. Its always good quality and if not their service and returns is right up there with the industry standards so Im confident when I buy.
Good company and long may they remain so.
I bought a Lezyne light from Tredz and it malfunctioned a few weeks later so I rang them up. It was No Problem. They organised for me to print a return label (sent via email) drop it off at a local shop and.... hey presto. A few days later I had a refund.
This is the test of a good online retailer, dealing with a complaint/ return easily and without creating angst or fuss.
I WILL SHOP with TREDZ AGAIN :) They are on my trust them list now.
Hope they keep it up
Have some excellent products at very good value prices.
They will Pricematch too.
Always get my orders quickly and havent had any problems with them yet which is refreshing for an online retailer.
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