Beverley Jayne Rowe´s profile

Reviews (1)

The Furniture Market™

Excellent quality product.

Really lovely quality piece of furniture. The comunication with regards to the delivery was very good, however when the delivery men came they refused to take my new bed into the bedroom because they said they didnt want to dirty my carpet which is a fair comment but never wanted to take thier shoes off either ! This was an heavy item for a woman to carry up the stairs so later that day I had to pay for someone to come round and carry it up stairs. The delivery men even watched me struggle to just drop it in my living room because they didnt want to take it in that room either. Such a shame this quality product and other services has been let down by the delivery itself.
Beverley Rowe

04 February 2013

Reply from The Furniture Market™

Dear Miss Rowe,

We are very sorry to hear that you have had issues, with your order; we apologise for any inconvenience caused. We have spoken to our delivery men, in regards to this. As delivery was made when there was a lot of snow on the ground, they had very dirty shoes, so did not want to dirty your new carpet. They were reluctant to remove these when delivering, as they had previously walked through deep snow, meaning that their trousers had also become wet and dirty. They were slightly concerned that, even if they had removed their shoes, their trousers would have still dirtied your floor.

It is very rare that circumstances, such as this, should arise. It is regrettable that the poor weather we had experienced, has coincided with your delivery, culminating in this situation. We do ask that for delivery to be made to a room of choice, that adequate access is provided. It was the opinion of the delivery men that, to prevent further problems by marking your newly laid carpet, they would not be able to proceed further into your home with the delivery.

Once again, we apologise for any inconvenience, which may have been caused.

Kind Regards,

Marc

Beverley Jayne Rowe´s profile

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Beverley Jayne Rowe
Reviewer
United Kingdom

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