You just go on line, put your measurements in after you have gone through and chosen and it is calculated for you, the delivery is as promised, the only problem is there is so much to choose from. You can have samples, but I never have and my 2 orders have come exactly as I wanted. I think you can phone and talk to a sales person, but it's just not that complicated and the quality is aok, maybe not the cheapest but probably the cheapest for the quality, I have blinds which cost me less but they are not so substantial and the ones in the stores where you have to cut etc just don't even compare
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