I ordered a combination microwave. It arrived in reasonable time. On opening I found that the plastic around the door was broken on one corner. There was no debris in the box so I assume that it was packed in that condition. The box was in perfect condition so the couriers were not at fault.
I rang Pixmania within 30 minutes of receiving the item and informed them of the damage and the circumstances.
I was informed that they would investigate and contact me, they asked for photos of the damage which I supplied within 30 minutes. I asked for a replacement as this was a birthday present for a relative. They informed me that the investigation would take up to 5 days. I asked why this was and was told they had to investigate with the courier. I explained the situation again to them but they didnt seem to understand.
It is now 26/01/2013, 8 days since I first contacted Pixmania and despite numerous phone calls and emails to them I have received no offers of replacement or refund,they just keep repeating that they are still investigating. I ask them what exactly they have investigated but they will not answer.
In the meantime I am left with a damaged microwave that possibly isnt safe to use. I have been absolutely honest with them so I have had to initiate a claim via Paypal. I am fed up with this company and advise anyone thinking of buying from them to think again. Terrible customer service, one of the worst I have ever encountered!!
Not even worthy of a one star rating.
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