A straight forward ordering process following a brief discussion about the product with a helpful staff member.
Prompt delivery, unfortunately only one item arrived when four were ordered. This necessitated a phone call to find out why I was missing three items.
It transpired that staff with special needs are sometimes employed and this had led to the dispatch error I was told. Very laudable, but the customer's interests must still be safeguarded.
The missing items were dispatched immediately and without quibble.
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