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IronmongeryDirect

Excellent hardware, wide range; but clunky website

The company covers an excellent range of good quality hardware. The printed catalogue is generally good, often excellent. Telephone ordering is perfect. Deserves at least 4 stars on this basis.
But, two things that slightly let the side down are:
1. The printed catalogue index is very hit and miss. For example, if you look up "bell push", the only item listed is black iron. But there are - as expected - numerous other bell pushes that are just not mentioned.
2. The website is clunky. Want to enter a catalogue number for an item to be ordered? Not intuitive. When I ordered I ended up with double or triple what I intended. Want to change your password? Not easy to find out how!

30 January 2013

Reply from IronmongeryDirect

Good Afternoon

Thank you for taking the time to discuss your feedback with my colleague Stuart today.

I am pleased to confirm that we are amending the index for our May catalogue which I'm sure you will receive a copy of. Stuart and our web team are also in the process of reviewing the issues discussed.

We welcome all feedback from customers to enable us to improve our service.

Kind Regards
Nicola Miller
Sales Team Manager

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The Old Rectory
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United Kingdom

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