The company covers an excellent range of good quality hardware. The printed catalogue is generally good, often excellent. Telephone ordering is perfect. Deserves at least 4 stars on this basis.
But, two things that slightly let the side down are:
1. The printed catalogue index is very hit and miss. For example, if you look up "bell push", the only item listed is black iron. But there are - as expected - numerous other bell pushes that are just not mentioned.
2. The website is clunky. Want to enter a catalogue number for an item to be ordered? Not intuitive. When I ordered I ended up with double or triple what I intended. Want to change your password? Not easy to find out how!
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