Paulina Raj´s profile

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Ordered flowers from UK for a friend in Ireland as she just miscarried a baby, chose iflorist as they said they can meet the short deadline. Two days after i received an email with order cancellation as they couldn't fulfill my delivery and a word of apology, but no news on refund. The only way to get in touch with them was issuing a ticket in the support center that i never got an answer to, the case just got closed... Tried online chat twice as there is no way to contact them, and i was promised a quick refund over two weeks ago and again today so let's see if i will ever get it... It's been more than a month now and i didn't get my money back nor an email with some news or apology. Very disappointed with the service all the way! Excuse me, what service actually?!

30 January 2013

Reply from iflorist

Dear Paulina

First of all please accept our sincere apologies for the issue with your delivery. We welcome your feedback as this is an issue we don't tolerate at Iflorist. I can confirm you received a full refund for your order on 26/01/2013. This will show in your account 3-5 working days from this date. We certainly do not wish to lose your valued custom so we would like to offer you a complimentary bouquet to be sent to a recipient of your choice. We hope this is satisfactory and I will e-mail you personally now regarding this matter.

Kind Regards


Paulina Raj´s profile

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Paulina Raj
London, United Kingdom