Ross´ profile

Reviews (1)

DPD UK

Calling card dumped miles away from my location. Driver obviously had better things to do.

I paid a premium to receive my parcel on a Saturday. I spent the predicted delivery time-slot pretty much staring out of my front door so that I did not miss it.

No sign of a DPD van anywhere. I checked the status, only to see that it had been changed to "Delivery Attempted". It definitely hadn't.

I then got hold of the local depot to figure out what was happening. The guy I spoke to was thankfully very helpful and said he would check it out. Turns out the driver hadn't gone ANYWHERE near my address and had instead dumped a calling card about 5 miles away. He obviously had more important things to do, other than his job.

This experience was unacceptable.

28 January 2013

Reply from DPD UK

Hi Ross,

I'm really displeased to hear that this was your experience :(

I see that after you spoke with our representative at the depot, the parcel was delivered on the same day, in the afternoon - was everything okay when we visited you?

Please drop me an email to socialmedia@dpd.co.uk if you require any information or assistance.

Kind regards,

Bobby.

Ross´ profile

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Ross
Reviewer
Reading, United Kingdom

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