I have been a buyer and a seller on Ebay for many years. I always felt safe using the site as there is Ebay Buyer Protection and I felt Ebay would sort out any problem that might arise. In November 2012, however, I ordered a drill through Ebay. When the item arrived, it was not the one advertised and I contacted the seller. He agreed that it was sent in error and asked me to return it. It cost me £25 to return and from then on I heard nothing from the seller. I contacted Ebay and went through the procedures required. Ebay subsequently refunded my original purchase price but refused to do anything about the cost of returning the item. The Customer services Dept did not really listen to the case and seemed to think I had returned the item for a reason such as "it was the wrong colour" instead of a fraud by the seller. Accordingly, I now have no drill and am out of pocket by £25 as Ebay say is not their policy to cover such items as return costs. Where is the Buyer protection in that. NOT GOOD ENOUGH EBAY!!
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