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Reviews (1)

IronmongeryDirect

Nice handles shame about delivey

The handle are lovely and just what I wanted for a good price.
What let the site down is the delivery! To give assurance of a delivery date both on ordering, email and over the phone on the day, and for it still to be a day late, is really not acceptable.

29 January 2013

Reply from IronmongeryDirect

Good Morning

Thank you for taking the time to provide your feedback. I have attempted to call you this morning to discuss it further but unfortunatley you were unavailable.

I have investigated your delivery further with our courier. Unfortunatley the delivery failure was due to poor weather conditions on the day. At the time you called us to check the status it was out on the van as expected. Delivery failures are rare but adverse weather conditions will have an impact on them.

I am pleased to hear that you are happy with the price and quality of the handles you purchased from us and I hope that you will recommend us to others.

If you do have any questions at all please feel free to contact me directly.

Kind Regards
Nicola Miller
Team Manager

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United Kingdom

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