Karen Berrey Spirit Medium´s profile

Reviews (1)

Hungryhouse

Appauling service and will never use again

I always order from just eat. so tonight (on my wedding anniversary weekend) we decided we would try and order through hungry house. we knew excactly what we wanted so it took us about 3 m ins to place our order into the basket. it took a further 5 mins to finally get to the stage where we were sending our order to the restaurant. we received an email from hungry horse at 18:08 titled 'order pending' this continued until 18:56 when we got another email titled 'Warning: Delivery time adjustment '. it took nearly an hour to actually place our order and then a further hour and 10 mins expected delivery time ... this is a two hour and ten mins wait (so far i have been waiting 1 hour and 50 mins and still no food) i have tried to contact hungry horse several times and when you press option 1 as a customer the line just goes dead (hello get more call centre staff if you are having issues) so i tried to be cheeky and pressed option 2 as a restaurant owner only for the same thing to happed .... DEAD LINE ...... SERIOUSLY now and im no expert, but if you cant take the orders correctly and you cant staff a call centre to take calls. Then surely you should not be running a business let alone a VERY POORLY RUN ONE ..... i will never be ordering from you again and lesson learnt to stay loyal to justeat.com .... just so you know aswel, my order number is 2327781 .... A VERY DISAPPOINTED END TO A LOVELY DAY :'(

26 January 2013

Reply from hungryhouse.co.uk

Dear Mrs. Berrey,

Please accept our sincere apologies again for the inconvenience caused by our website's technical issues earlier. We hope that you have received your takeaway a few minutes after our phone conversation.

We also hope that you will enjoy your meal and that you have a relaxing night in. Please do not hesitate to contact us on 0800 612 3333, hop on to our live chat or send us an email at help@hungryhouse.co.uk should you need further assistance.

We wish you a nice wedding anniversary weekend!

Kind regards,
Your Hungryhouse.co.uk Team

Karen Berrey Spirit Medium´s profile

profile image of Karen Berrey Spirit Medium
Karen Berrey Spirit Medium
Reviewer
1983
Wigan, United Kingdom

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