We as a family have book a holiday for may 2013, thomson customers services are the worst I have ever dealt with. I phoned to removed some extras that thomson had added to my holiday WITHOUT my acceptance, and to delete a passenger due to illness as is unable to travel, after 35 mins on phone they removed the extras and told me they are unable to delete passenger at same time and can I ring back tomorrow ( large company unable to do 2 things at once they are kidding me). I then telephone them the next day 28 mins to delete passenger they have charge me full deposit for this, and then confirmation email arrived with them added extras AGAIN totally £98 , please beware every tim e you ring them something gets added on to your invoice please check and double check, so I ring them back, they are now. Unable to delete extras as they can't do 2 things on 1 holiday in the same day JOKE. Thomson are also unable to ring you back so it cost the customers money every time, you ring to recifly something they have done. I have always travel Thomas cook and I so wish I had stayed with them,I will never ever use these again. All this bad customers services and we haven't even left the country yet, please wish us luck for our holiday
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