Sue Morrow-Jones´ profile

Reviews (1)

UK Sport Imports

PRODUCT NOT AS DESCRIBED AND COMPANY DIDN'T CARE - AVOID THEM

Suggest people buy good 2nd hand ones off EBAY. There's plenty available.
We bought a table for our teenage son for Xmas. It was delivered a couple of weeks before Xmas, but we left it in the box until Xmas for him to help build it. When we found the poor qualty, we complained but they said we should have complained within 7 days of delivery. They were not bothered about our complaint and just hid behind this 7 day rule.
We are extremely disappointed with the quality and build of the Walker & Simpson 6ft Duke Foldable Pool Table .
Whilst there are no structural or cosmetic faults with it, we do not believe it is of advertised quality.
Your description states that there is "Professional grade cloth" and "Excellent cushioning for ultimate ball response". We would strongly disagree with this statement.
• It is a thin cover of the cloth on the wooden top.
• The cushioning around the sides is nonexistent, as evidenced by the continual ‘clunk’ of the balls hitting the side.
• The run on the table is extremely poor – inconsistent and quirky to say the least.
• The build is so poor that the table shakes and wobbles when people are moving around it (this is not the floor as the table is level and replaces an existing table, from which we had no such problems).

We feel it is more a second quality, sub-standard item.
It is overpriced, and not at all worth the money paid.
Suggest people buy good 2nd hand ones off EBAY. There's plenty available.

Jo Maybeme found this review useful

28 January 2013

Reply from UK Sport Imports

Dear customer,

Firstly, please accept my apologies for the problems you have had with your order. When ordering online we understand that an items may not be suitable until you have had chance to see the item in person. Therefore as stated on our website we have the 7 day money back guarantee in place, this gives you 7 working days from receipt to check the item over to see if it is suitable. If you then wish to cancel your order you can contact us within the 7 working days and once the item has been received back we will issue you a full refund.

If you have any further questions please do not hesitate to contact us direct on info@uksportimports.co.uk
Best Regards
Customer Services

Sue Morrow-Jones´ profile

profile image of Sue Morrow-Jones
Sue Morrow-Jones
Reviewer
1965
Streetly, United Kingdom

About