Danielle McCann´s profile

Reviews (1)

Simply Electronics Ltd.

Don't waste your time

Cancelled my order on Monday 7th January, after much messing around with the whole 'we noticed your item was damaged when packaging' got an email to confirm I had cancelled my order, and a refund would be issued shortly. After several phone calls where you are waiting in a queue for over 50 minutes, several emails and I still don't have a refund. Quick enough to take the money when I placed my order but struggling to give it back as a result of your poor customer service.

Each time I ring I am told to 'give it a few more days' which is now too long as I have been waiting over 20 days when you state a refund will be issued within 14 days.

Emailed Vanessa (customer service manager) still nothing so I have taken it further, reported it to my bank and the serious fraud office, bbc watchdog and UK trading standars.

Stay well clear from this company, nothing but hassle.

Vanessa - thank you but when should I expect this refund? As it still isn't in my account.

Stefano Borghi found this review useful

29 January 2013

Reply from Simply Electronics Ltd.

Dear Danielle,

Apologies for the delays in response, however we've refunded your order as requested.

Regards,

Vanessa Carroll

Danielle McCann´s profile

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Danielle McCann
Reviewer
1987
Preston, United Kingdom

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