Stefanie Bulman´s profile

Reviews (1)

UK Sport Imports

WHERE TO START . . . . .?

This is a final update i hope. after sending uksportimports most of the pictures of minor faults and videos of some too that were too big files for e-mail i received a phone call offering £40 part refund on the £559.95(£599.95 with delivery), i thought this was insulting. after another 24 hours and another phone call we settled on £150 part refund for the damages, as this does not really affect the playing surface and to save moving such a heavy pool table and bringing another one in i settled, promised refund within 3-5 working days and it was cleared in my bank on time in just 3 days. i hope this is the end of my troubles but would probably not order from them again regardless.

Jo Maybeme found this review useful

28 January 2013

Reply from UK Sport Imports

Dear Customer

Firstly, please accept my apologies for the problems you have had with your item and trying to contact us. I have looked into your case and can see that our customer services department emailed you asking for photographs of the item. I understand that you have tried to send serval images to us on one email which rejected. Unfortunatly due to the security system we are unable to accept emailes with large attachments. I can see that you have now sent the images on seperate emails which we have received. The customer services team are currently looking into your query and will be in contact with you shortly to resolve the matter.

Once again please accept my sincere apologies for any inconvenience you may have been caused and should you have any further questions please do not hesitate to contact us direct on info@uksportimports.co.uk or 01384 482792.
Best Regards
Customer Services

Stefanie Bulman´s profile

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Stefanie Bulman
Reviewer
1988
Leeds, United Kingdom

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