Carphonewarehouse

Appauling

Bought an LG L5 form CPW after 1month and 1 day it stopped being able to hold its charge. Took it back to the shop where I purchased it, and they advised that because it was over 1 month by 1 day they are going to have to send it off to be repaired, which will take 4 weeks. If however I went in the day before then they would have given me a new phone. I advised that due to the 1 foot of snow that fell over night that would have been impossible. Well other people got to see us yesterday was the response. Called their HO and they said it was their company policy regardless of what happens. ..... What happened to a bit of common sense and empowering your staff. They would rather I risk my life and the life of my family to exchange a phone in the exchange period rather than waiting until it is safe to travel. I will never use them again!!!!!!!

Vidyadhar Navale found this review useful