· Delivery had not been made in 8 working days, although I was notified of dispatch after 2.
· The order clearly had not been dispatched when I called Customer Services on day 9.
· I cancelled the order, but the refund has still not been made 5 days later
· The cancelled order was dispatched 2 working days after cancellation
· 3 emails, 1 phone call, situation ongoing…
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