Ms Heather Royles´ profile

Reviews (1)

Still awaiting resolution, third delayed delivery in 3 purchases :-(

· Delivery had not been made in 8 working days, although I was notified of dispatch after 2.

· The order clearly had not been dispatched when I called Customer Services on day 9.

· I cancelled the order, but the refund has still not been made 5 days later

· The cancelled order was dispatched 2 working days after cancellation

· 3 emails, 1 phone call, situation ongoing…

28 January 2013

Reply from

Dear Ms Royles,

Thank you for your review.

Firstly, please accept our sincere apologies for all the problems you have encountered with us recently. One of our advisors will be contacting you immediately to discuss the matter further.

Best wishes,


Ms Heather Royles´ profile

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Ms Heather Royles
United Kingdom