anthony Greatrex´s profile

Reviews (2)

SerenataFlowers.com

excellent

the flowers arrived, and looked just as they did on the website. delivery was good and the flowers arrived well packaged.
all in all excellent service.. would use again

Atlantic Shopping - Bar Stools & Dining Chairs

Product rubbish

Product really rubbish, however company must be used to customer complaints and returns as this part of the transaction was dealt with very well

After receiving communication from Dan at Atlantic i have to say that maybe my review above was a little unfair. while i will maintain that the product was naff, and in my opinion rubbish, the same cannot be said for the service, the original delivery was great. when i rang Dan to complain, he was polite and offered replacement parts, when i rejected these he arranged for collection and a refund was speedily given. cannot knock the service at all.. there is an old saying "You get what you pay for" and maybe there is no such thing as a bargain. So DAN, Hats off to you and the team, you do a sterling job

28 January 2013

Reply from Atlanticshopping

Hi Anthony,
First of all I would like to thank you for taking the effort to leave us a review, it is greatly appreciated and is necessary in order for us to be held to account for anything that may go wrong.
I remember talking to you at the time about the issue with your stools as they arrived without the plastic feet on and therefore were not sturdy. We could of course have sent the feet out for you which would have been with you the next day and should have fixed the problem.
As you preferred a refund we collected the stools the next day and as soon as they were back with us we refunded you in full.
I apologise that this experience did not leave a positive impression but I hope our swift solution was some consolation. If there is any information or assistance you need with any future order please don’t hesitate to contact us on 0121 230 1644 and we will of course be more than happy to help you.

Kind Regards
Dan
The Atlantic Shopping Team

anthony Greatrex´s profile

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anthony Greatrex
Reviewer
United Kingdom

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