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Lesters Nurseryworld

Pathetic communications, bad customer service & still no blanket!!!

On the website there was a delivery address and a billing address, we changed the delivery address from our friends who we had sent a present to months ago when they had a baby! However we do not intend to KEEP sending them presents for no reason, every few months so I changed the delivery address to OURS!
...but guess what - even after changing the delivery address and sending you an email saying that we still have not received the blanket, we have had no response or blanket yet!

I have at last had a response to my emails, but still no blanket!
I was told by the staff that they have done nothing wrong so they refuse to refund the delivery cost of £5 and I now have to travel a 46 mile round trip to pick up the blanket from my friends house!! I should have just demanded my money back and forgot about the whole ordeal, but I did not want to inconvenience my friends!

This is the second time I have used this company and I did not come across any issues on the first instance, but there is obviously an issue on their website that does not allow repeat customers to change the delivery address correctly!

I will not be dealing with these people again!

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amanda rankin
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United Kingdom

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