Sarah Jane Brown´s profile

Reviews (1)


Awful broadband speed, disgusting customer service

I have had broadband with virgin media's national service for nearly 8 months now. Not once has my broadband speed gone above 1.4mbps however was reassured when I took it out it would be between 6 and 8mbps. Have made countless complaints and keep being fobbed off with "we're looking into it". Have tested for the last 2 weeks it has been between 0.04 and 0.10 mbps. Have complained - the best they can do is tell me to keep testing - they can't do anything without a diagnostic test - however my internet speed is too low to complete the test. Only when I kicked up such a huge fuss that this was unacceptable did they say they would "raise a call". I've now got to wait 3-5 working days for a TEXT MESSAGE to inform me WHAT THEY ARE GOING TO DO ABOUT THE PROBLEM. Will be cancelling asap and switching. NEVER GOING TO USE VIRGIN AGAIN. RUBBISH CUSTOMER SERVICE, DISGUSTING BROADBAND SPEEDS, AWFUL COMPANY. WILL DEMAND A REFUND.

Sarah Jane Brown´s profile

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Sarah Jane Brown
United Kingdom