I ordered some flowers for my sister-in-law's birthday. I arranged for them to be delivered to her at work with a box of chocolates, nice little surprise. How wrong could I be.
I placed the order on Friday 25th November to be delivered Saturday 26th, I appreciated that this could be anytime due to it being a weekend but from the website was assured this would be taken care of.
I was also aware of the snow issues, but seen as how my sister-in-law lives in Leeds & made it to work in Wakefield, I thought the flowers would too.
I received an e-mail confirming they had been dispatched for delivery, but this never happened.
When I spoke with customer services I was advised this was due to adverse weather conditions & the e-mail is an automatic thing sent on the morning of delivery regardless of if they've been dispatched or not!!! I was also told the flowers had been delivered to the depot in Leeds.
I have since received an e-mail in response to my complaint advising they didn't even reach the depot in Leeds due to the weather. What a bunch of liars.
I will never use this service again, I work in customer services in one of the UK's largest banks and will make it known to my colleagues not to touch this company with a barge pole. Word of mouth is a very powerful thing!!!
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