Lisa Rose´s profile

Reviews (1)

Atlantic Shopping - Bar Stools & Dining Chairs

Appalling quality. Staff unaware of stock levels.

Placed an order for four barstools,online, & payment was taken. A few hours later was mailed to say stock wasn't available and I'd be refunded. I called direct the following day & placed an order (at 9:15am)for four different barstools & was told warehouse wasn't open & they would call me back at 10:00am when they were sure of stock levels. No one rang me back so I called at 11:30am & placed my order. Midday, and the lady who was supposed to call me back at 10:00am and didn't, called me to tell me the barstools I wanted weren't in stock. I proceeded to explain that I'd just ordered & payed for the exact same barstools half an hour ago with another member of staff. She refunded me as they weren't in stock after all. Two days later I call again as I've found a different style of barstool. They're in stock!!! Excellent delivery, next day. Open the box......appalling quality. The backs of the stools were stuck on with Velcro!!!!! Which was stuck on wrong anyway and didn't stick together!!! Velcro on a stool costing £120 each. Nowhere in the product description did it state 'held together with Velcro'! The 'cream' faux leather was yellowy. I called straight away to get them picked up. After some very helpful chit chat to the Manager I was able to return without incurring the cost if £10 per package. Very disappointed with the whole Atlantic Shopping experience. Never shopping with again.

29 January 2013

Reply from Atlanticshopping

Hi Lisa,
I appreciate you taking the time to leave us a review, we feel it is vital to maintain communication with customers before, during and after an order has been processed.
I have investigated the issues surrounding your order and firstly I would like to apologise for the experience you have had and the fact that this has now affected your perception of how our company operates. We are a small, family run business and pride ourselves on our communication and relationship with our customers and I fear on this occasion we have not honoured this agreement.
As we have an open showroom where customers can come in and buy in-store therefore it can take up to 24 hours for the website to update the stock and this may have caused some problems. For the case of human error we can only apologise. We would have liked to have replaced the unsatisfactory stools but I hope the quick pick up and refund was acceptable to you.
Once again I do apologise and if you require any more assistance or information please don’t hesitate to contact us on 0121 230 1644 and we will do our utmost to help you.
Kind Regards
The Atlantic Shopping Team

Lisa Rose´s profile

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Lisa Rose
United Kingdom