I have been with AOL since 2001. Approx 18mths ago unknown to me Aol was bought out by TALK TALK, thats when all my troubles started.
My payment jumped for £14.99 to £21.99 with no notification (basic pack, no phone calls, no line rental). I was also charged £1.50 for paying by Debit Visa card (which was aols prefered method of payment at the time) and was not notified.
After about 12mths of fighting (i was on contract that states they can amend payments during contact ) they reduced the payment to £15.99. This lasted 1mth. The following month it was £25.99. Back on the phone to Asia or where ever. Rude people that said I had 8mths left to run, they wld credit me £40 to bring my payment down to £19.99 per month and that was it.
The get the Mac code is a nightmare. Premium phone calls to get it. Advisor not interested in why you want to go, they just want to keep you. 20mins later and annoyed I got the code.
Do not use them, if you do, be it at your peril and misery
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