I ordered some gloves which I needed badly. Everything was on order, I was told.
...except that it wasn't so after a while I was told to change the order. Which I did.
I asked them to ship IMMEDIATELY, and they said they would ship ASAP (in these words)
...except that it took in fact about a week.
I needed the gloves really bad, so I wrote them to cancel the order and got the gloves somewhere else. However, it seems they overlooked this mail, since they sent the gloves anyway.
It's wasn't a big order, I can live with it - but still the customer service needs something to be desired, imho.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.