I have been trying for the last few weeks to get a parcel collected and they just will not do it, why, I have no idea. Eventually they gave me a refund (did not ask for one) but cancelled my order. All I wanted was the packaged delivered and was happy to pay. They did not tell me that the order had been cancelled and when I asked to find out what was happening with the collection they insisted they could not help any further and that I had to rebook the package into the system, which again has not been picked up yet. Initially I was also lied to in that I was told the reason the package was not picked up was becuase there was no one there to sign for it, which was untrue, no one had gone to collect it.
I have asked and asked to be put through to the complaints department which they have ignored and finally came back and said they don't have one.
I have no faith in ever getting my package.
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