Valentines day flowers never arrived, DESPITE getting an e-mail confirming they were on their way. Phone message received the next day (15th) asking if I still wanted the flowers but could not get back through to them - phone call cut off after waiting on hold for 10 minutes. 2 days later received e-mail to say will be refunded. Will never take the risk of ordering flowers for a special occasion again, as it causes too much upset if it is thought the day has been forgotten. I would be prepared to forgive if the gravity of the failure seemed to be recognised, but unable to speak to a person, and no attempt to keep me as a customer. Seem to feel customers can be shed at will, too many it seems.
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