Kim Way´s profile

Reviews (2)

Atlantic Shopping - Bar Stools & Dining Chairs

Advertised as in stock but both orders were out of stock. One never arrived!

Don't bother with this supplier. They don't have the stock and don't contact you to let you know. You have to call them to find out what's going meanwhile you've paid!!

13 June 2013

Reply from Atlanticshopping

Dear Kim

Please accept our apologies that your initial experience of our company was not positive.

Unfortunately our website (for the time being) has to be updated manually, and although we endeavour to keep our site as up to date as possible, from time to time goods may show as in stock when we have just sold out. In such instances we contact those customers concerned to advise them of the situation and see how they would like to proceed.

Unfortunately on this occasion the other aspects of your order were not reserved for you as they should have been and when we discovered this we contacted you again to update you and swiftly provided a refund at your request.

I am glad to see that since your initial bad experience you have had the faith to place a further order with us which we can see arrived on the next working day.
Should you ever have any queries or concerns regarding an order you have placed with our company we would ask that you contact so we can resolve these for you, however if we are already aware of a problem we will always try to contact you by phone or email.

Kind Regards,
Geoff
Atlantic Shopping

Kim Way´s profile

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Kim Way
Reviewer
United Kingdom

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