Mrs Holly Kearns´ profile

Reviews (4)

Tennisnuts

Great service

Quick and reliable as always. Thank you.

Country Attire Ltd. (www.countryattire.com)

Items out of stock

After spending ages on web looking for item finally ordered from country attire. Next day got an email saying item was not available and to choose another. I asked for refund which they did do promptly.

07 June 2013

Reply from Country Attire Ltd.

Good afternoon Holly,

Thank you for your comments and I’m so sorry to hear of the problem that you experienced with your order.

Unfortunately from time to time we do come across faulty items whilst packing orders and endeavour to report this to the customer as quickly as possible in order to remain transparent and resolve any resulting issues (when the item found to be faulty is the last we have in stock, for example) as quickly as possible. In these scenarios we are happy to offer a suitable replacement at the same price, even when slightly more expensive, and I’m sorry that we didn’t have anything that was of interest.

I’m glad to see that my colleague did process your refund in a speedy fashion and hope that this event has not put you off ordering with us in the future. I have emailed over a single-use discount code for use with your next order, as a gesture of goodwill for the inconvenience that has undoubtedly been caused.

If there is anything further that myself, or one of our dedicated customer care team, can be of assistance with please do let me know.

Kindest regards,

Michael Marshall
Customer Service Manager

Country Attire Ltd.

Jules B

Received wrong item but prompt refund given

Ordered a card holder as a birthday present but the wrong colour was sent. Bit of a pain as it was a birthday present so I had to go out and buy a replacement.
Jules B collected and refunded quite promptly though and customer service was good. A discount could have been offered for the inconvenience though as I wouldn't use again now.

Card Town

Great cards, quick and easy

Great quality cards and a great price. Love that it is compatible with ipad so super easy to do. I will definitely use again

Mrs Holly Kearns´ profile

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Mrs Holly Kearns
Reviewer
United Kingdom

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