After 25 years with an Orange contract I decided to drop to pay as you go and unlock my iPhone to any network. Since September 2012 I've attampted 4 times to get this done. Only to be told it will take 28 days to process and that this was being processed. NO IT WASN'T. I tried on numerous occassions to speak to someone about the problem only to get cut off or told it was in progress. I checked today on the status of my request to be told that there was no such record. AARRGHH. I also tried to email their customer service department. Nice and easy I thought but only to get a reply that they are changing their email system and that the message I sent wouldn't be actioned. How can a global company not have email ?
Absolutley shocking customer service. Great if it just works but god help anyone who needs something sorting. Apparently according to the info on this post orange will be informed of their rubbish customer service. Good luck with that, I don't think they have an email system yet, after all it's only 2013 or is it 1963?
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