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Garden XL

Average goods very poor returns procedure

Having bought a christmas tree for next year at the size we wanted we were looking forward to receiving our new tree.
once received however the goods were unfortunately unsuitable for our use due to the fact that we have a 2yr old son, and the description of said product didnt state that it had loose detachable branches.
we decided that we would have to return the goods and unfortunately get a refund however, once i looked into the returns procedure i found that we would have to pay the return courier cost ourself and that no time would it be refunded to us, as we paid 35 pounds for the tree the courier would cost through gardens xl a staggerng 25 pounds i would be 15 pounds out of pocket with NO goods to our name. this seems absolutely unacceptable and we will not be using gardens xl again and certainly not recommending to any of our friends.

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