I tried the live chat as I couldn't find the parts I was looking for and unfortunately no-one was available so I sent a message. I got a reply within the hour and, more importantly, I got a helpful answer and action was already taken to enable me to order the part I needed. I ordered the part and then received another e-mail saying my order had been spotted in the system and that I would receive my part the next day. My plumber commented that I 'didn't get it any cheaper then' but I did get it next day rather than his supplier who quoted a 5 day turnaround! I can't fault the service or the part I received. Thank you!
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