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boohoo.com

They don't follow their own policy!

I ordered several clothes from the website. When I received the items, some were faulty and others didn't fit right. I decided to return all the items for a full refund as per boohoo policy. I followed the policy as listed on the boohoo site and waited. Just under a month later, I received a partial refund. I emailed boohoo and explained why I was entitled to a full refund. I was then asked to provide proof of sending all the items back, which I provided and I was then given a little more of the refund back minus the delivery charges. I emailed boohoo yet again and pointed out that I followed the distance selling policy, where they required a written letter within the cooling off period and then a full refund would be provided with delivery charges. I had to threaten boohoo with trading standards after several emails back and forth before I received some of my refund and even now not all of the refund has cleared on my paypal. All this without an apology!

13 February 2013

Reply from boohoo.com

Hi,

Thank you for taking the time to provide your feedback and I am really sorry to hear that this has happened.

An email has been sent to the address your boohoo account is registered to, regarding this matter.

Once again, please accept my apologies for any inconvenience that has been caused to you and I can assure you that it is never our intention to anger or upset our customers in any way.

Kind Regards,
Kelly

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JuzAGirl
Reviewer
Female
United Kingdom

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