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VioVet

Viovet dealt well with City Link's incompetence.

Viovet's price for this posh cat food was good, and it was dispatched quickly. Annoyingly though, their 'find your address' by postcode facility when ordering didn't let you then edit it (in my case by adding flat 4). So I entered it as part of my name, after my surname, expecting it to appear on the parcel (and entered an instruction for courier to leave with any neighbour in our small block just in case). Sadly the flat number didn't appear on the parcel and the City Link courier didn't even try to press any flat number buttons (which would have quickly found us in at flat 4 of 8), instead claiming 'delivery attempted' and 'card left' (of which there was no trace). When this happened twice I was furious, the cats were outraged, so I phoned Viovet. They were superb - apologetic and determined to get it delivered, which they achieved soon after.

Fraser´s profile

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Fraser
Reviewer
United Kingdom

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