Francesca Leavy´s profile
Reviews (1)
Missguided
MISSGUIDED - DESCRIBES MY EXPERIENCE EXACTLY
I am in the process of trying to get a refund for one faulty item and one incorrect item amounting to £80. They emailed today advising that at the 'discretion' of the returns department they would not be processing a refund but would contact me in due course. No explanation as to how they arrived at this decision. I immediately called Trading Standards and they said that the Sale Of Goods Act 1979 states that in the case of defective or faulty goods you are ENTITLED TO A FULL REFUND OR REPLACEMENT. Also goods sent must be as described -if you are sent wrong item then you are ENTITLED TO A FULL REFUND OR REPLACEMENT - the 14 day moneyback restriction is irrelevant in these circumstances. Trading Standards have advised me to send a recorded delivery letter of complaint to the address in Salford and demand a reply within14 days. If not satisfied I am to get back to them. I will be pursuing Missguided relentlessly until I get my money back . I urge everyone to log a complaint with Trading Standards on [Link] . They said today that they need to have the customers complaints logged with them before they can start investigating. This appalling company need to be shut down.
Reply from Missguided
Francesca Leavy´s profile
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I am sincerely sorry to hear that you received both a faulty and a incorrect item and I am sorry for any inconvenience this has caused. I can assure you that once we receive your letter you will receive a reply back.
Unfortunately I am unable to locate your order details at this present time. In order for me to rectify this issue I urge you to email me at customerhelp@missguided.co.uk.
Best wishes
Sana xx