I was impressed by the talk of quality and made two orders which were approaching in total nearly 3000 pounds, so was surprised, when having requested that we could pick the items up from their depot, upon my driver arriving (from Spain) we were told they had been delivered to an address I keep in the UK. We contacted my accomodation address and Lo and behold the doors were not there, in fact they had been delivered to another address and neither the courier company nor UK oak doors had the faintest clue as to where my doors had been delivered, not a good start !! and then it got worse my Driver (who incidentally is a friend) was asked to come back the following Monday this was on Friday and a new set of doors would be ready. The doors were delivered and upon delivery and opening the wrapping discovered to be coming apart at the joints on all doors (Quality??!!) Upon contacting the company I was informed that it was the delivery drivers fault??!! How they came to that conclusion is beyond me. They then offered me 20 pounds per door as a "goodwill !!" gesture whilst informing me that the doors were made in the Peoples republic of China, had I previously known that, I certainly would not have purchased them, but we live and learn and I for one will not be purchasing from this company again.
From beginning to end impecable service and advice which saved me 50 pounds as well as being good advice. Would have no hesitation in recommending this company and in particular Michael for the excellent service provided to their customers.5 star service all the way !!
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