Peter Law´s profile

Reviews (2)

UK Oak Doors

Talk the talk, but don't walk the walk !!

I was impressed by the talk of quality and made two orders which were approaching in total nearly 3000 pounds, so was surprised, when having requested that we could pick the items up from their depot, upon my driver arriving (from Spain) we were told they had been delivered to an address I keep in the UK. We contacted my accomodation address and Lo and behold the doors were not there, in fact they had been delivered to another address and neither the courier company nor UK oak doors had the faintest clue as to where my doors had been delivered, not a good start !! and then it got worse my Driver (who incidentally is a friend) was asked to come back the following Monday this was on Friday and a new set of doors would be ready. The doors were delivered and upon delivery and opening the wrapping discovered to be coming apart at the joints on all doors (Quality??!!) Upon contacting the company I was informed that it was the delivery drivers fault??!! How they came to that conclusion is beyond me. They then offered me 20 pounds per door as a "goodwill !!" gesture whilst informing me that the doors were made in the Peoples republic of China, had I previously known that, I certainly would not have purchased them, but we live and learn and I for one will not be purchasing from this company again.

16 May 2013

Reply from UK Oak Doors

Dear Mr Law,

Thank you for taking the time to leave us some feedback and we are very sorry for the issues you had with your order. On this occasion we have both been let down by the courier company which we NO LONGER use.

We had left clear instructions that items would be picked up from the depot as per the arrangements you made with the sales adviser. When challenged about the fiasco as to why the doors were sent out for delivery we were not able to get an answer other than human error.

From this point we did out absolute best to speed up a process which normally takes up to 10 working days, finished for you over the weekend ready for collection on the Monday. The doors were checked by the warehouse and also the driver before he left for Spain to deliver the doors to yourself so where the damage at the joints i am not sure.

After all the problem you had we still went beyond our standard procedures to offer you a partial refund on your doors.

We would like to apologize once again for the issues you have had and all your feedback has been taken on board.

Kind regards,

UK Oak Doors.

As close to perfect service as it gets !!

From beginning to end impecable service and advice which saved me 50 pounds as well as being good advice. Would have no hesitation in recommending this company and in particular Michael for the excellent service provided to their customers.5 star service all the way !!

Peter Law´s profile

profile image of Peter Law
Peter Law
Male, 1946
United Kingdom