Dale Richards´ profile

Reviews (2)

BoilerJuice.com

Are you listening??

I asked for a call day before delivery as on nights.. No call.. Driver arrived at 12.30..Sleep ruined. Driver not bothered.. Boiler juice blamed supplier.. No one cares. Annoying thing is.... This happened last time I ordered too.

UK Sport Imports

Ok until payment was received

Very helpful before sale.. I made several calls with questions about product. Answers sought if not known..
Had to call to chase delivery.. Lots of emails and calls are promised to let you know when it's coming but it doesn't quite work like that. Spoke to several people who all sound very vague and even disinterested. I found this frustrating.
Item arrived yesterday.. very poor photocopy of the instructions for assembly. Parts not in box.. Called and was told not to assemble would check with warehouse and call back in about half an hour... Still awaiting call.

Have had a very positive call from customer services... Would appear I've had delivered a slightly improved product with paperwork from previous version. This is being acted on following feedback as are my other comments.. I will say I'm completely satisfied with the situation now and would like to thank the Company for its communication... Thank you Jason.

29 January 2013

Reply from UK Sport Imports

Dear Customer

I am very sorry for the problems you have had with your item. I understand that you have spoken with one of our customer services advisers today who has hopefully resolved your outstanding issues.

We thank you for your feedback and please accept my sincere apologies for any inconvenience you may have been caused and should you have any further questions please do not hesitate to contact us direct on info@uksportimports.co.uk.
Best Regards
Customer Services
Dear Customer

I am very sorry for the problems you have had with your item. I understand that you have spoken with one of our customer services advisers today who has hopefully resolved your ouststanding issues.

Dale Richards´ profile

profile image of Dale Richards
Dale Richards
Reviewer
United States

About