Joanne Powell´s profile

Reviews (1)

Jules B

Appalling!!

Days after my purchase a part of my bag broke!
But it is the poor customer service to get this rectified that has infuriated me most.
I have sent email after email and no one responds!
How unprofessional! I have a broken bag and no idea how to proceed with a refund or exchange because Jules B can't be asked to deal with it!
My money was taken without any problem though!
Funny that....never again Jules B.....

Diane Thompson found this review useful

29 January 2013

Reply from JulesB Limited

Dear Joanne Powell,

We are sorry to hear this has happened with your order, with all our email responses we respond within 24 hours. Please note our office hours are Monday to Saturday 9am to 5.00pm, unfortunately outside of these hours you will not receive a response.

Further to your emails I can confirm that the issue is now been dealt with privately. We apologise for any inconvenience caused.

Kind Regards
Jules B

Joanne Powell´s profile

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Joanne Powell
Reviewer
United Kingdom

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