Sending packages has always been quite a challenge for the individual but we have now used ParcelHero for two very different parcels. One was the return of an item to the USA which was picked up the next day and to our amazement we got a confirmation that it had been delivered three days later. The other was a roll of material that again was collected the following day and delivered within 24 hours. In both cases the paperwork was efficient with plenty of guidance as to how to put labels on the package etc. We will be using them again!
Achica needs to overhaul its approach to customer services and let the customer actually speak to a human when a problem arises. We had a very bad experience with a delivery that went completely wrong - ultimately took over a month from the initial delivery attempt to our old address.
All of the frustrations we experienced would have been resolved immediately if Achica actually allowed direct contact with the customer services team. We had numerous attempts to speak with them using their contact form and each time asking them to call us directly so we could sort the problem out but all we got were standard replies that looked as though they came straight off a script!!
Great site but Achica really need to sort out their customer services!
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