A few blips with one unanswered voice and one unanswered email message in the early stages ( I was guilty of this too) but when on the case they got things done quickly, efficiently and saved me a lot of legwork. Got a bit fed up with the marketing emails I kept getting even though the business was already won and the file was being processed. Delighted with the level of pension they secured which was significantly higher than the stakeholder company and I really appreciated the regular updates. They even appointed a "chaser" to keep the annuity provider on their toes, a novel but good idea. Got a bit of a shock when there was a "typo" on the final annuity figure but there were no wishy washy excuses just a quick, genuine and sincere apology. My pension pot was tiny but I really felt that my business was important to them and that I would have been treated no differently with a much bigger pot. So many organisations have a switchboard maze to navigate, not here, just ring the person you want and a friendly human being answers. What a relief that is in this day and age. Overall 9.5/10. Well done.
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