Michelle´s profile

Reviews (1)


Easy access to many flats, but watch the contracts!

The site was easy to use with lots of selection. The only detractor was their rent it now section - I used this to rent a flat for 9 people in Barcelona and was left with some confusion about whether I had paid or not and what the next steps were. House Trip did not send me a receipt for the payment, nor did the rental agency. I feel that in order to ensure customer confidence a receipt should have been sent to me via email, verifying my payment for the rental (I had to check my bank account to see it had gone through a couple of days later). Following this, which the rental agency in Barcelona was readily available via email and check in was easily arranged, there was a lack of communication regarding extras which were required for check in - such as the damage deposit and cleaning money. These items should be included as a reminder in the check in email as it may be several months between booking and actually going to the flat.
Other than a lack of paperwork, I can say that HouseTrip was easy to use and made my search for a flat much easier!

Michelle´s profile

profile image of Michelle
United States