Joost Wolfs´ profile

Reviews (1)


slow and bad service

just a summary of my past few days dealing with missguided:

1.I did a big order 5 days ago. I paid extra for express delivery, because I need it quick!
2.Even though I was entitled to a reduction of 10% because of some missing items in a previous order, the coupon code didn't work and I had to pay the full price.
3.I asked per email to still give me this 10% reduction, however, my order was flagged for "security risk" (I guess because I used a new credit card) and I first had to provide my ID and proof of address
4.The money however was anyway already taken from my credit card account (full price, no 10% reduction)
5.I immediately provided all the required documents for the security check
6.However, missguided still didnt trust me and asked me for a bank statement to prove my address (even though I sufficiently proved this through a utility bill on my name)
7.I complained about this situation yesterday, and all I get back is an email saying 'thanks'. no explanation on next steps whatsoever.

Because of their slow service I will not get my order in time and I have to ask again for my 10% reduction that I should have gotten right away.

Overall a very bad experience.

29 January 2013

Reply from Missguided

Hi Joost,

I am extremely sorry to hear about this matter. I have looked at the emails sent between you and the advisor's and I can assure you that your order has been dispatched and it will be with you shortly.

If you would like me to investigate this further kindly email me at

Best wishes
Sana xx

Joost Wolfs´ profile

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Joost Wolfs
Brussels, United Kingdom